Everything you need to know about our shipping policies, return process, and dedicated customer care — designed to make your Aras Idaas experience seamless and worry-free.
Delivery Timeline: Orders will be shipped approximately 12 weeks after purchase, reflecting the artisanal nature of each piece.
Shipping Method: We partner with trusted premium carriers to ensure your handbag arrives safely and on time.
Shipping Costs: Enjoy complimentary shipping worldwide during this special pre-launch phase.
International Shipping: We proudly ship internationally. Customs fees or duties may apply depending on your location.
Return Window: If your handbag isn’t quite right, you may return it within 14 days of delivery.
Condition: Returns must be in their original, unused condition, with all packaging and accessories included.
Process: Contact our customer service team to initiate a return and receive instructions.
Refunds: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Exchanges: At this time, we do not offer direct exchanges but encourage you to place a new order.
Once your order ships, you will receive a tracking number to monitor its journey every step of the way.
From the moment you place your order, we keep you in the loop. You’ll receive regular updates throughout the crafting process — because every step matters in creating your unique piece.
Q: Can I change my shipping address?
Reach out to our customer service before your shipment update reaches your inbox to request an address change.
Q: What if my handbag arrives damaged?
We’ll provide a full refund or replacement for any damaged items. Just contact our customer service.
Q: How long does it take to receive my order?
Each handbag is made-to-order with care. Delivery begins approximately 12 weeks after purchase.
